ITIL Training – ITIL® Foundation Version 5 | 1–2 November 2026

ITIL® Foundation (Version 5)

Build a practical understanding of modern digital product and service management with ITIL® Foundation (Version 5). Designed for today’s AI-enabled and digitally driven organisations, the programme explores how ITIL supports value creation, governance, service relationships, continual improvement and the effective management of digital products and services.

What You’ll Learn

• Core concepts of digital product and service management
• Service relationships and value creation
• The ITIL Value System and Guiding Principles
• The Product and Service Lifecycle Model
• ITIL Management Practices and continual improvement
• Value stream mapping and management
• The Four Dimensions of Product and Service Management
• AI governance and how ITIL interacts with PRINCE2® and DevOps

Build a practical understanding of modern digital product and service management with ITIL® Foundation (Version 5). Designed for today’s AI-enabled and digitally driven organisations, the programme explores how ITIL supports value creation, governance, service relationships, continual improvement and the effective management of digital products and services.

What You’ll Learn

• Core concepts of digital product and service management
• Service relationships and value creation
• The ITIL Value System and Guiding Principles
• The Product and Service Lifecycle Model
• ITIL Management Practices and continual improvement
• Value stream mapping and management
• The Four Dimensions of Product and Service Management
• AI governance and how ITIL interacts with PRINCE2® and DevOps

Facilitated by Aray Kaken
Digital Product and Service Management Trainer | ITIL, PRINCE2, ICAgile Authorized Trainer | AGILEPM HUB

Presented by Business Agility Tune Up (BAT) in partnership with AGILEPM HUB.

Register Now
📞 +94 70 140 5305
✉️ contact@businessagilitytuneup.com
🌐 www.businessagilitytuneup.com